Unable To Run Custom Depot Repair Traveller

(Doc ID 1680390.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Depot Repair Order

When attempting to Print Custom Depot Repair Traveler,
the following error occurs.

ERROR
-----------------------
"Failed to retrieve a valid template type for the default template"
Followed by:
"Print Estimate Concurrent Program Failed. Please check the System Administrator."

Also after getting rid of those errors, the report is blank without records


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Created a customer Depot Repair Traveller by copying and modifying both the XML Data Source and RTF Template. Created a new Concurrent Program.

2. set Profile Option "CSD: Custom Traveler Concurrent Name" to contain the Concurrent Program Short Name of the Custom Traveller.

3. Open Repair Order form and click 'Print Traveler'


Cause

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