Unable To Run Custom Depot Repair Traveller

(Doc ID 1680390.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Depot Repair Order

When attempting to Print Custom Depot Repair Traveler,
the following error occurs.

"Failed to retrieve a valid template type for the default template"
Followed by:
"Print Estimate Concurrent Program Failed. Please check the System Administrator."

Also after getting rid of those errors, the report is blank without records

The issue can be reproduced at will with the following steps:
1. Created a customer Depot Repair Traveller by copying and modifying both the XML Data Source and RTF Template. Created a new Concurrent Program.

2. set Profile Option "CSD: Custom Traveler Concurrent Name" to contain the Concurrent Program Short Name of the Custom Traveller.

3. Open Repair Order form and click 'Print Traveler'


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