Error Page When Learner Tries to Play Evaluation on Training Home Page (Doc ID 1680485.1)

Last updated on JANUARY 17, 2017

Applies to:

Oracle Learning Management - Version 12.1 HRMS RUP6 and later
Information in this document applies to any platform.

Symptoms

Learner encounters error page when trying to play evaluation using Learner Self Service.

Some learners are coming across the error while trying to play evaluation. This prevents the status of the enrollment to be set as attended.

oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest....
...
java.lang.NullPointerException
at oracle.apps.ota.player.webui.PlayerCO.getTracking(PlayerCO.java:825)
at oracle.apps.ota.player.webui.PlayerCO.resumeAttempt(PlayerCO.java:806)
at oracle.apps.ota.player.webui.PlayerCO.beginSession(PlayerCO.java:774)
at oracle.apps.ota.player.webui.PlayerCO.beginSession(PlayerCO.java:742)
at oracle.apps.ota.player.webui.PlayerCO.beginSession(PlayerCO.java:723)
at oracle.apps.ota.player.assessment.webui.AssessmentCO.beginSession(AssessmentCO.java:2265)
at oracle.apps.ota.player.assessment.webui.AssessmentCO.processAction(AssessmentCO.java:2192)
at oracle.apps.ota.player.assessment.webui.TestPlayerCO.processRequest(TestPlayerCO.java:168)




Steps to Reproduce:
The issue can be reproduced at will with the following steps:

1. Login as employee who receives the error >> Responsibility Learner Self Service
2. Learner Home >> Click on Play for the affected class
3. Observe the error above.


This can affect either single or multiple Learners

 

Changes

 <Patch 17013823> has been applied but the error still occurs

 

Cause

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