R12.2.3: Unable To Map Multiple Claim Types And Claim Reason For The Same Claim Source (Doc ID 1680525.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Trade Management - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

Users are trying to map multiple claim types and claim reason for same claim source and custom setup and the following error is encountered:

Row 10 Error - You cannot create more than one rule with a combination of Claim Class and Claim Source.

Users are expecting to be able to map multiple claim types and claim reasons for the same claim source and custom setup.

The issue can be reproduced at will with the following steps:
(R) Trade Management User
(N) Trade Management > Administration > Trade Management > Claim > Claim Source Setup

Cause

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