Claims Settlement Issue: Error When Approving Claim in Trade Management for Foreign Currency and Settled with Chargeback
(Doc ID 1681213.1)
Last updated on AUGUST 17, 2020
Oracle Trade Management - Version 12.1.3 and later Oracle Receivables - Version 12.1.3 and later Information in this document applies to any platform.
On : 12.1.3 version, Trade Management
Attempting to request approval on a claim, in Trade Management, and receive the following error:
ERROR ----------------------- An error has occured during Approval of Claim "DED1234". Error Log: 1: SYSPARAM: Post to GL is T 2: Source Table : OZF_CLAIMS_ALL 3: An error occurred when creating Chargeback in AR through AR Chargeback Cover API.
Steps to Reproduce: Responsibility: Trade Management 1. Approve a Claim for CAD currency that is being settled with a Chargeback 2. Error appears
FND DEBUG LOG shows out of balance by a penny (.01) and looks something like this:
fnd.plsql.APP_EXCEPTION.RAISE_EXCEPTION.dict_auto_log This action has been blocked to avoid inaccurate accounting entries. Please contact Oracle Support Services ar.plsql.arp_global.init_global EXCEPTION: arp_process_application.activity_application ar.plsql.arp_chargeback_cover.create_chargeback.begin create_chargeback: 20001 error at arp_chargeback_cover.create_chargeback()+
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