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Claims Settlement Issue: Error When Approving Claim in Trade Management for Foreign Currency and Settled with Chargeback (Doc ID 1681213.1)

Last updated on AUGUST 17, 2020

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Trade Management

Attempting to request approval on a claim, in Trade Management, and receive the following error:

ERROR
-----------------------
An error has occured during Approval of Claim "DED1234".
Error Log: 1: SYSPARAM: Post to GL is T
2: Source Table : OZF_CLAIMS_ALL
3: An error occurred when creating Chargeback in AR through AR Chargeback Cover API.


Steps to Reproduce:
Responsibility:  Trade Management
1. Approve a Claim for CAD currency that is being settled with a Chargeback
2. Error appears

FND DEBUG LOG shows out of balance by a penny (.01) and looks something like this:

fnd.plsql.APP_EXCEPTION.RAISE_EXCEPTION.dict_auto_log This action has been blocked to avoid inaccurate accounting entries. Please contact Oracle Support Services
ar.plsql.arp_global.init_global EXCEPTION: arp_process_application.activity_application
ar.plsql.arp_chargeback_cover.create_chargeback.begin create_chargeback: 20001 error  at arp_chargeback_cover.create_chargeback()+

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
 Still Have Questions?
References


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