Unable to Manually Remove Associate Earnings Amount for Rejected Claim, Remove Icon is Disabled
(Doc ID 1681651.1)
Last updated on MARCH 04, 2019
Applies to:Oracle Trade Management - Version 12.2.3 and later
Information in this document applies to any platform.
The Remove button is disabled in Claim > Non-Promotional page hence unable to remove line details.
User is unable to manually remove the associate earnings amount if claim goes to Rejected.
Steps to Reproduce
- Responsibility: Trade Management User
- Navigation: Claim >
- Create Claim
- Go to Lines, add line details and associate earnings amount against offer.
- Click Request approval
- Approver Rejects Claim
- Claim owner goes into claim to remove the associate earning details, unable to as the Remove icon is disabled. Unable to release the amount back for next claim.
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In this Document