Unable to Manually Remove Associate Earnings Amount for Rejected Claim, Remove Icon is Disabled (Doc ID 1681651.1)

Last updated on AUGUST 18, 2015

Applies to:

Oracle Trade Management - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

The Remove button is disabled in Claim > Non-Promotional page hence unable to remove line details. 

User is unable to manually remove the associate earnings amount if claim goes to Rejected.

Steps to Reproduce

  1. Responsibility: Trade Management User
  2. Navigation: Claim >
  3. Create Claim
  4. Go to Lines, add line details and associate earnings amount against offer.
  5. Click Request approval
  6. Approver Rejects Claim
  7. Claim owner goes into claim to remove the associate earning details, unable to as the Remove icon is disabled. Unable to release the amount back for next claim.

 

Cause

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