Not able to create logistic lines when creating repair order (Doc ID 1682200.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On :  12.1.3 version, Logistics Management

When attempting to create Logistics lines automatically
the following error occurs.

ERROR
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The creation of a default logistics line(s) failed.  Please enter the requisite line(s) manually in the logistics tab.

Invalid transaction type with ID 13. The transaction type for business process ID 1020 is invalid or the transaction type does not have the correct source transaction type.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a Service Request
2. Enter Required info for Repair Order, save
3. The Form will try to create logistics lines automatically


Cause

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