Connection Drops And get HTTP 500 Server Error when Navigating to the Item Advanced Search screen (Doc ID 1682205.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Product Hub - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.2 version, Install/Release issues

Performance issue when trying to navigate to Item Advanced Search screen in PIM responsibility (Development Manager). Many times, the connection just drops and shows the HTTP 500 server error.
This happens only when navigating to the Item Advanced Search screen.

The issue is recurring but cannot be reproduced with consistency.

ERROR
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 HTTP 500 server error.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Item Catalog -> Simple search -> Enter some item -> results displayed -> click on Advanced Search button
2. Item Catalog -> Advanced Search
3. Item Catalog -> Simple search -> Enter some item -> results displayed -> click on some item which takes to item page -> click on Advanced Search button

Cause

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