Unable to Process Termination Life Event, get Error "For this operation to succeed, you must either purge the <xxelement> entry or enable Multiple entries allowed for <xxelement>"
(Doc ID 1682269.1)
Last updated on JULY 24, 2020
Applies to:Oracle Advanced Benefits - Version 11.5.10 HRMS FP.K RUP9 and later
Information in this document applies to any platform.
When attempting to process the Termination life event, the following error occurs:
Steps to Reproduce:
1. Go to responsibility US Super HRMS Manager.
2. Navigation to People > Enter & Maintain and query an employee.
3. Click the Others button and select End Employment.
4. Enter termination details:
- Reason: Retirement
- Actual Termination Date: 20-Dec-2013
5. Click the Terminate button and save.
Termination life event is triggered.
6. Navigate to People > Benefits Service Center and query the employee.
7. Process the detected Termination life event.
Changing element setup to allow multiple entries is not correct as per business requirements.
- Delete element entry manually.
- But processing the termination life event does not recreate it so needs to be added in manually after having deleted it.
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