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Unable to Process Termination Life Event, get Error "For this operation to succeed, you must either purge the <xxelement> entry or enable Multiple entries allowed for <xxelement>" (Doc ID 1682269.1)

Last updated on OCTOBER 18, 2018

Applies to:

Oracle Advanced Benefits - Version 11.5.10 and later
Information in this document applies to any platform.

Symptoms

When attempting to process the Termination life event, the following error occurs:

For this operation to succeed, you must either purge the STD ER entry on 19-DEC-13 or enable Multiple Entries Allowed for STD ER


Steps to Reproduce:

1. Go to responsibility US Super HRMS Manager.

2. Navigation to People > Enter & Maintain and query an employee.

3. Click the Others button and select End Employment.
4. Enter termination details:


5. Click the Terminate button and save.
Termination life event is triggered.
6. Navigate to People > Benefits Service Center and query the employee.
7. Process the detected Termination life event.

Error occurs.

Addition Information

Changing element setup to allow multiple entries is not correct as per business requirements.

Work Around

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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