BI Publisher 11g Reports fail With 'Email delivery failed with Exception' When Sending Email (Doc ID 1682344.1)

Last updated on OCTOBER 04, 2016

Applies to:

BI Publisher (formerly XML Publisher) - Version 11.1.1.6.0 to 11.1.1.7.x [Release 11.1]
Information in this document applies to any platform.

Symptoms

BIP 11g
Running BIP reports to send emails, with TLS, the job fails with the following error:

In the bipublisher.log is:
[2014-01-27T12:26:50.522+01:00] [BIP] [WARNING] [] [oracle.xdo] [tid: 17] [userId: ] [ecid: 0000KFJStbU3Z7qDGNr2Cf1It^4m00000g,0] [APP: bipublishe
r#11.1.1] !!!!!!! EmailProcessor.processDelivery :: deliver API call throw ProcessingException::::Email delivery failed with Exception::Email delivery faile
d with DeliveryException::oracle.xdo.delivery.DeliveryException: javax.mail.MessagingException: [E-OF]::oracle.xdo.service.delivery.DeliveryException: oracle.
xdo.delivery.DeliveryException: javax.mail.MessagingException: [EOF][[
  at oracle.xdo.service.delivery.impl.DeliveryServiceImpl.deliverToEmail(DeliveryServiceImpl.java:241)
  at oracle.xdo.enterpriseScheduler.delivery.EmailProcessor.deliver(EmailProcessor.java:412)
  at oracle.xdo.enterpriseScheduler.delivery.EmailProcessor.processDelivery(EmailProcessor.java:214)
  at oracle.xdo.servlet.ui.scheduler.send.deliver(send.java:575)
  at oracle.xdo.servlet.ui.scheduler.send.doPost(send.java:254)
  at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
  at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
  at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run


Facts
-------
- Have two mail-servers SMTPEx1 and SMTPEx. its a Microsft excahneg cluster

- Security Policy at customer site requires TLS and no other protocols are allowed.
  TLS mail is configure with our own certificates.

-Sending mail out of OEM CLoud Control with TLS and Authentication works fine.

-Same configuration works in test instance.
  we configured BI Publisher mailing on test environment without problems (no certificate used)
  and it is not possible to send mails without TLS, in test environment.
  But we have an issue to configure TLS mail sending in BI Publisher in Prod Environment

Steps
-------
Define Delivery Configuration with SSL setup.
Schedule report to be mailed and it fails.

Changes

 Configured BIP to send mail with TLS protocol.

Cause

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