Credit Memo Not Generated
(Doc ID 1682513.1)
Last updated on JANUARY 23, 2019
Applies to:
Oracle Order Management - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Transactions Related
ACTUAL BEHAVIOR
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Customer has processed Return Material Authorization (RMA) in Order Management (OM), but cannot see the Credit Memo in Accounts Receivable (AR)
The credit memo is not rejected and is not in the AR interface tables
EXPECTED BEHAVIOR
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Expect to see the credit memo in AR
STEPS
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The issue can be reproduced at will with the following steps:
1. Create an RMA in OM, progress through the Work Flow (WF) to AR.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |