Credit Memo Not Generated

(Doc ID 1682513.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transactions Related

ACTUAL BEHAVIOR
---------------
Customer has processed Return Material Authorization (RMA) in Order Management (OM), but cannot see the Credit Memo in Accounts Receivable (AR)
The credit memo is not rejected and is not in the AR interface tables

EXPECTED BEHAVIOR
-----------------------
Expect to see the credit memo in AR

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create an RMA in OM, progress through the Work Flow (WF) to AR.

Cause

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