Approvers Comments Not Visible in Notification Sent to Requester When Work Order Rejected (Doc ID 1682799.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

Why in 12.1.3 version, Work Order Release Approvers comments are NOT visible in the notification for the Requester when work order is Rejected?

1.Service Request created for a maintenance asset
2.Release-Pending work order
3.Work Order (WO)  is pending with Approver
4.Login as Approver to Approve/Reject the WO found notification at Notifications
5.Approver comments when he/she rejects it
6.Notification to Requester says WO rejected by Approver.
7.Open notification to find the notification details, Approver’s comments found in the Notification
 

Solution

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