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CSZ: No Option To Search By Customer (Doc ID 1682902.1)

Last updated on DECEMBER 09, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

It is not possible to add the attribute 'Customer Name' within the Advanced Search Function in the Case Worker Agent Dashbaord

Expected Behaviour:
He should be able to add the attribute by pressing add attribute

Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Case Management
2. Agent Dashboard
3. Advanced Search
4. Add attribute LOV does not contain 'Customer Name'
5. Case additional attribute does not contain 'Customer Name'


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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