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"Unable to setup Credit Card Bank Account for the Customer" for Direct Debit CC Payment (Doc ID 1682996.1)

Last updated on MAY 18, 2020

Applies to:

Oracle Payments - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to enter a 'Direct Debit ' Payment, the following error occurs:

ERROR
-----------------------
Unable to setup Credit Card Bank Account for the Customer. Credit Card Information on the order is not correct.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management Responsibility
2. Sales Orders > Query Order
3. On order header > Actions > Payments > enter 'Payment Type' = Direct Debit and then enter the 'Identifying Number' (ex: XXXXXX6843)
4. Receive reported error.

Happens for all Orders created with 'Direct Debit' as Payment Type. Payment is captured in Order Header level.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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