The Put Strategy On Hold/Release Program Does Not Place or Release the Holds on the Correct Customers - The Correct Filter is Not Used (Doc ID 1683020.1)

Last updated on FEBRUARY 23, 2015

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Attempting to run the 'IEX: Put Strategy On Hold/Release' program, using the 'Operating Unit' and 'Scoring Engine' parameter, and find the program does not place or release the holds on the correct customers.
The program is pulling the wrong filter.

The log file shows:
Scoring Engine name - ScoringEngine
Level of scoring engine - 30
Object type - IEX_BILLTO
Filter view - IEX_F_FILterV
<-- This shows the wrong view

This is not the view attached to the Scoring Engine.

Steps to Reproduce:
Responsibility
: Collections Agent
Navigation
: Submit Request
Submit the 'IEX: Put Strategy On Hold/Release' program with a Scoring Engine parameter.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms