Enrollments are Getting End-dated When There is a Qualified Life Event Open for Making Changes

(Doc ID 1683061.1)

Last updated on APRIL 10, 2018

Applies to:

Oracle Advanced Benefits - Version 12.1 HRMS RUP4 and later
Information in this document applies to any platform.

Symptoms

Find that OAB enrollments getting end-dated and re-started when there is a qualified life event open for making changes to benefits. The plans end dated are Medical/Dental/Vision and only for employee who has dependent eligibility attached.

Any qualified life event like "Child birth", "Marriage" etc are causing the issue.

Example - When there is a "Child birth" life event in started status, until employee makes changes to benefits, current enrollments are getting dropped off and there is a break in coverage.

Steps to Reproduce:
The issue can be reproduced at will with the following steps:

1. Employee enrolled in Medical Family Plan
2. Add a contact and process Birth/Adoption LE
3. The old enrollments are end dated.
4. Accessing enrollment form shows that the same enrollment are defaulted (but till it is saved there is a break in coverage). The enrollment period is 30 days, so employee are De-enrolled during that period.

Cause

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