Email Center Customer Tab incorrectly showing personal data for Date of Birth and Marital Status (Doc ID 1683212.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Data Protection issue with Marital status and DOB fields on the Email Center Customer page.

Using Email Center Agent or Supervisor, the Customer tab displays Marital Status and Date of Birth.

Setting the profile option HZ: Protect HR Person Information to YES, has made no difference to existing Persons but has stopped the data showing for newly created Persons.

EXPECTED BEHAVIOR
-----------------------

To hide all personal data on the Email Center Customer pages.



STEPS
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The issue can be reproduced at will with the following steps:

(R) Email Center Agent Console or Email Center Supervisor
(N) Customer Tab

Search for a Person, click the hyperlink for the name.

Customer details are shown including Marital Status and Date of Birth.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are able to view personal data that should be hidden to them.

Cause

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