Email Center Error: ORA-01403: no data found in Package IEM_SERVICEREQUEST_PVT Procedure IEM_CREATE_SR When Creating Service Request
(Doc ID 1683517.1)
Last updated on MARCH 06, 2019
Applies to:Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.
On : 12.1.3 version, Email Center
When email messages are sent to Email Center, Service Requests are not created when the email message is processed for a small but growing number of emails. The Auto-Processing rule setup initially worked fine for the most part but this issue still occurs after the application of patch 16164688:R12.IEM.B.
The debug script was run from:
And the following error was noted:
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