Inbound Customer Reply Messages Stuck In The IEM_RT_PREPROC_EMAILS Table
(Doc ID 1683655.1)
Last updated on DECEMBER 03, 2019
Applies to:Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.
'Route To Original Agent' routing rule enabled.
Incoming reply emails from Customers are stuck in the iem_rt_preproc_emails table and never get processed.
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