Inbound Customer Reply Messages Stuck In The IEM_RT_PREPROC_EMAILS Table (Doc ID 1683655.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.
'Route To Original Agent' routing rule enabled.

Symptoms

Incoming reply emails from Customers are stuck in the iem_rt_preproc_emails table and never get processed.

Cause

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