Customer Form Returns Errors After Upgrade - No Field Listener is Registered to Resolve Field GLOBAL.CUSTOMER_ID Referenced by the Flexfield with Application Short Name AR and Name RA_CUSTOMERS_HZ (Doc ID 1684237.1)

Last updated on MARCH 21, 2017

Applies to:

Oracle Trading Community - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Error message is displayed, post upgrade from 11i, in Receivables Subledger when opening the Customer HTML form from a search result or when creating a new record:

No field listener is registered to resolve field GLOBAL.CUSTOMER_ID referenced by the flexfield with application short name AR and name RA_CUSTOMERS_HZ. Please contact your system administrator

This error does not prevent customer creation, or update.

Responsibility:  Receivables
Navigation: Setup >  Financials >  Flexfield  > Descriptive > Segments
-Query for Title = Customer Information

For the context field ‘Global Data Elements ’ > Segments ‘Consolidated Ebil Stmt' and 'Consolidated Mult Inv Print by'
Validation type = Table
Table Name = RA_SITE_USES_ALL T1
where T1.address_id=T2.address_id and T2.customer_id=: GLOBAL.CUSTOMER_ID

Cause

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