You have encountered an unexpected Error for Some Users Login. Stacktrace shows java.lang.NullPointerException related to NtfWorklistCO.class

(Doc ID 1684285.1)

Last updated on MARCH 15, 2018

Applies to:

Oracle E-Business Suite Technology Stack - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

When attempting to login into E-Business Suite (EBS) for 2 specific users with both Single Sign On (SSO) and EBS Local Login, the following error occurs:

You have encountered an unexpected Error. Please contact the system administrator for assistance

 
After enabling profile FND: Diagnostics = Yes for the user(s) running into this error shows the following in the stack trace found when selecting the 'click here for error details'

## Detail 0 ##
java.lang.NullPointerException
at java.util.Hashtable.put(Unknown Source)
at oracle.apps.fnd.common.DBPreferenceStore.load(DBPreferenceStore.java:162)
at oracle.apps.fnd.wf.worklist.webui.NtfWorklistCO.processRequest(NtfWorklistCO.java:185)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:604


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms