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You have encountered an unexpected Error for Some Users Login. Stacktrace shows java.lang.NullPointerException related to NtfWorklistCO.class (Doc ID 1684285.1)

Last updated on MARCH 15, 2018

Applies to:

Oracle E-Business Suite Technology Stack - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


When attempting to login into E-Business Suite (EBS) for 2 specific users with both Single Sign On (SSO) and EBS Local Login, the following error occurs:

You have encountered an unexpected Error. Please contact the system administrator for assistance

After enabling profile FND: Diagnostics = Yes for the user(s) running into this error shows the following in the stack trace found when selecting the 'click here for error details'

## Detail 0 ##
at java.util.Hashtable.put(Unknown Source)
at oracle.apps.fnd.common.DBPreferenceStore.load(
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(


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