MFS API Error: The Value For Parameter Primary Contact Information Cannot Be 'NULL' (Doc ID 1684507.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Mobile Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, General / Laptop

When attempting to create SR from MFS laptop and syncing to the enterprise apps., getting API error saying contact cannot be null even though contact information exists.
This stops the SR from getting created at all.

ERROR
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API Error (CS_SRCONTACT_PKG.process): The value for parameter Primary Contact Information cannot be "NULL".

STEPS
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The issue can be reproduced at will with the following steps:
1. Profile: Service: Make Contact Mandatory is set to NO
2. Create a SR in Laptop with Customer contact, sync back to Enterprise
3. Check the Deferred Transactions

Cause

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