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Service Request form - Contacts/Addresses Tab: Unable To Select The Bill To And Ship To Address From LOV (Doc ID 1684790.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Goal

In Service Request form > Contacts / Addresses tab:
User is unable to select Bill To and Ship To address from LOV.

1. Create Service Request
2. Go to Contacts/ Addresses Tab
3. Try to Select Address from the LOV
4. Error "FRM-41050: You cannot update this record"
 

Solution

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In this Document
Goal
Solution


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