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Debug Warning Coming When Opening Order Detail From Contact Center (Doc ID 1684903.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Customer Care - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Contact Center

ACTUAL BEHAVIOR
---------------
In Contact Center > Orders tab > the following message is displayed when click the "Details" button for an existing sales order:

Note
The log file is : /<folder>/<folder>/l######.dbg

EXPECTED BEHAVIOR
-----------------------
There should be no debug message.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. In Contact Center query a customer
2. Go to Orders tab
3. Select a sales order and click the Details button
4. The debug message is displayed


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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