R11i: OIE: Expense Report Fails Manager (Spending) Approval Process/Inform System Administrator - No Approver (Doc ID 170808.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Internet Expenses - Version 11.10.5.2 and later
Information in this document applies to any platform.
Expense Report Approval workflow (APEXP)


Symptoms


The notification Expense Report fails Manager (Spending) Approval Process/Inform
System Administrator - No Approver is sent.

No manager receives a notification to approve the submitted expense report

The System Administrator receives a notification Find Approver Failed notification with no reason of why failure occurred

The  employee's supervisor is active employee and user with signing limits to approve the expense report.

Changes

The Sysadmin Notification received the following Error notification

An error occurred in the following Workflow.

Item Type = APEXP
Item Key = 10048
User Key =

Error Name = WFENG_NOTIFICATION_PERFORMER
Error Message = 3120: Activity 'APEXP/94924' has no performer.
Error Stack =
Wf_Engine_Util.Notification_Send(APEXP, 10048, 94924, APEXP:
MSG_REQ_EXPENSE_REPORT_APPRVL)
Wf_Engine_Util.Notification(APEXP, 10048, 94924, RUN)

Activity Id = 94924
Activity Label = REQUEST_APPROVAL_PROCESS:REQUEST_APPROVE_FROM_APPROVER
Result Code = #EXCEPTION
Notification Id =
Assigned User =

**** Activity Statuses

Begin Date Activity Status Result User
------------------ --------------------------------------------- -------- --------------- ---------------
09-JAN-12 13:52:32 Manager (Spending) Approval Process/Find Approver COMPLETE N
09-JAN-12 13:52:33 Manager (Spending) Approval Process/Inform System Administrator - No Approver NOTIFIED SYSADMIN

**** Errored Activities
no rows selected

*** Error Process Activity Statuses
no rows selected

**** Error Process Errored Activities
no rows selected

**** Attribute Values

Attribute Name Value
------------------------------ ------------------------------
APPROVER_DISPLAY_NAME
APPROVER_ID
APPROVER_NAME

Cause

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