Cannot Select Product for a Usage Line on a Service Contract
(Doc ID 171496.1)
Last updated on JUNE 02, 2019
Applies to:Oracle Service Contracts - Version 11.5.10 to 18.104.22.168 [Release 11.5]
Information in this document applies to any platform.
A covered product must be identified when entering a Usage Line on a Service Contract. The list of values for the product is empty (or the desired product is not included in the list of values) when you attempt to select a product for the designated usage item.
Contract Entry Navigation Path:
- Using the Service Contracts Manager responsibility, open the desired contract.
- Open the Lines tab and open the Parties subtab.
- Enter Line Type = Usage.
- Select the Usage Name from the list of values.
- Open the Pricing/Products subtab.
- In the Products section of the form, select the product name from the list of values.
The product does not appear in the list.
These instructions describe how to setup a counter or counter template for a customer product that references the usage item identified on the usage line of a Service Agreement.
Note: If multiple counters are defined for the same customer product / usage item combination, the product will appear multiple times in the list of values (step 6 of the instructions noted above). This allows you to maintain multiple counters for the same product and bill these services on separate sublines of a usage line of a Service Agreement.
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