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11.5.10: Oracle iStore Checkout FAQ (Doc ID 177465.1)

Last updated on MARCH 01, 2021

Applies to:

Oracle iStore - Version to [Release 11.5.10]
Information in this document applies to any platform.


The purpose of this document is to provide answers to frequently asked questions for the Order Checkout process in Oracle iStore Release 11i.

Questions and Answers

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In this Document
Questions and Answers
 Oracle iStore Checkout Frequently Asked Questions 11.5.10 
 A. General
      1. Can I disable 'Request Assistance' option when checking out?
      2. Can a Guest user checkout without registering first?
      3. When does the 'Sales Assistance' button display when checking out?
      4. Can you change or add different reasons for requesting assistance during checkout?
      5. What are the values for quote status of a cart in iStore?
      6. Is it possible to specify the Sales Channel during checkout in iStore?
      7. Does Batch validation show which configuration in the cart failed when checking out?
 B. Payment
      1. Can you enable the PO and the CC payment options during checkout of istore so that a cart could be paid by a CC but also have the PO number passed with the order?
      2. Can I disable certain credit card types?
      3. Is it possible to create and use custom payment types in iStore?
 C. Ship
      1. Can you directly integrate UPS shipping with iStore?
      2. How/Where do you update the Shipping Methods List?
      3. Where did the "shipping information" link go after "request assistance" link was pressed in the "Order Review and Confirmation" page?
      4. When checking out of istore, why can't I pick a contacts bill to or ship to?
      5. Why is the Line Level Ship to Contact and Line Level Bill to Contact information blank?
 D. Tax
      1. Can Tax information be pulled from Customer setup in AR?
      2. Is there a way to default exempt information in the Tax block during checkout from AR?
      3. Does iStore validate the Tax Exempt ID entered during Checkout?

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