Receive Error 'Covered System status not active' When Running Check QA (Doc ID 179679.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Service Contracts - Version 11.5.3 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

When running Check QA or Submit for Approval for a Service Contract the error below occurs for the process name CHECK SRV_COV ITEM EFFECTIVITY with description CHECK SERVICE-COV LVL EFFECTIVITY.

Error:
OKC_REQUIRED_LINE_FIELD (COL_NAME=Covered System status not active) (LINE_NAME=2, Covered System) 

Steps to reproduce:

1. Go to (R) Service Contracts Manager (N) Launch Contracts
- Open the desired contract.

2. Select Actions from the toolbar.

3. Select Check QA or Submit for Approval
- in the QA results pop-up window the above error is seen.

Cause

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