My Oracle Support Banner

Changing Contract Header Status Also Changes Contract Line Status (Doc ID 181133.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Service Contracts - Version 11.5.10 and later
Information in this document applies to any platform.

Symptoms

You are using the 'Change Status' procedure. As an example, say you have selected a contract that is in 'Active' status and changed the status to 'Hold'. You are expecting to see only the status of the Header, not the status of the Lines to change. However, all of the Lines also change to 'Hold' status.

Responsibility: Service Contracts Manager  
Navigation: Launch Contracts > Find contract with 'Active' status > Place the cursor in a Header field > Tools > Change Status
Change the Status from 'Active' to 'Hold'

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.