OEXOEORD - 'Record is Currently Being Worked On By Another User' or 'Order Has Been Locked By Another User'

(Doc ID 182322.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Oracle Order Management - Version 10.7 to 12.2.4 [Release 10.7 to 12.2]
Information in this document applies to any platform.

Symptoms

We have pressing/pending order for shipping where we are trying to update Sales Order line, unable to make any changes and receive error:

ERROR
Record is currently being worked on by another user, Please try to update it later.

STEPS
The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Navigate: Orders Workbench, Order Organizer > Query the Sales Order  > Order Information tab > Main tab >
3. Process Messages: Record is currently being worked on by another user, Please try to update it later.

Cause

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