My Oracle Support Banner

11.5.10/12: Troubleshooting Oracle iStore and Pricing Integration (Doc ID 182351.1)

Last updated on MAY 10, 2022

Applies to:

Oracle iStore - Version to 12.1 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.


The purpose of this document is to facilitate troubleshooting issues regarding Oracle iStore and Pricing integration issues.

Troubleshooting Steps

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Troubleshooting Steps
 Promotion Codes
      1. Attempting to apply an Ask For promotion for a shopping cart line. System displays message "Invalid promotion code".
      1. Unable to create a 'Promotion' Modifier
      2. Ask For promotions work properly in OM and Quoting but not in iStore
      1. Pricelist id is null at Shopping Cart header level
 Shopping Cart
      1. Add Item to Cart Error: "IPL:Price List Not Found or List Price is Null"
      2. The price is zero (0) after adding item to cart
      3. APP-236113: IPL: Item [...] and uom EA not on pricelist [...] error trying to add a model to the cart.
     4. Shipping Charges are not working in iStore, but they work in OM
 Storefront - Catalog
      1. Price not showing up for items in iStore
      2. In iStore Catalog, Your Price and List Price is same Expected Discounts not applied in iStore catalog
      3. No prices show in catalog after changing UOM on pricelist.

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.