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11.5.10/12: Troubleshooting Oracle iStore and Pricing Integration (Doc ID 182351.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle iStore - Version 11.5.10.0 to 12.1 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.

Purpose

The purpose of this document is to facilitate troubleshooting issues regarding Oracle iStore and Pricing integration issues.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Promotion Codes
      1. Attempting to apply an Ask For promotion for a shopping cart line. System displays message "Invalid promotion code".
 Modifier
      1. Unable to create a 'Promotion' Modifier
      2. Ask For promotions work properly in OM and Quoting but not in iStore
 Pricelist
      1. Pricelist id is null at Shopping Cart header level
 Shopping Cart
      1. Add Item to Cart Error: "IPL:Price List Not Found or List Price is Null"
      2. The price is zero (0) after adding item to cart
      3. APP-236113: IPL: Item [...] and uom EA not on pricelist [...] error trying to add a model to the cart.
     4. Shipping Charges are not working in iStore, but they work in OM
 Storefront - Catalog
      1. Price not showing up for items in iStore
      2. In iStore Catalog, Your Price and List Price is same Expected Discounts not applied in iStore catalog
      3. No prices show in catalog after changing UOM on pricelist.
References

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