Service Availability Not Functioning Properly For Covered Items
(Doc ID 187717.1)
Last updated on FEBRUARY 26, 2019
Applies to:Oracle Service Contracts - Version 188.8.131.52 and later
Information in this document applies to any platform.
You have set up a Service Availability restriction so that only certain products or parties are valid with a particular service line. However, when selecting "Covered Item" as the subline for a Service, it allows you to select any item. even those that are invalid for the line (as set up in the Service Availability screen). You are expecting that when a Service Availability restriction is set-up so that only certain products or parties are valid with a particular service line, it will restrict the selection to only specified parties or products, regardless of whether the subline is a covered product or covered item.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!