TRIGGER PROBLEM ON ASTRCALL When Validate Record Trigger Is Not Being Triggered As Expected

(Doc ID 1900495.1)

Last updated on FEBRUARY 25, 2016

Applies to:

Oracle TeleSales - Version 12.1.3 and later
Information in this document applies to any platform.
Checked for relevance on 25-FEB-2016


On 12.1.3, issues comparable to issues resolved by Patch 9798013: TRIGGER PROBLEM ON ASTRCALL AFTER PATCH 71887 that used to be working properly before upgraded to release 12.1.3 are not working anymore.

Issue related to:

when-validate-record does not fire and can’t be trapped by personalization

1. Navigate > Telesales Agent > Ebusiness > party type = Organization
2. query Name ' Computer Service and Consulting'
3. go to Help > Diagnostics > Custom Code > Personalize > add row    seq=40 > description- test WHEN-VALIDATE-RECORD SUBJECT_RELATIONSHIP > level= Form enabled > Condition tab  enter trigger event= WHEN-VALIDATE-RECORD > Trigger object= SUBJECT_RELATIONSHIP , processing mode= both  > Actions tab enter seq-1 > type=Message > Language = All   enabled  > Message type= Show >
4.  Message text= test WHEN-VALIDATE-RECORD !    > save
5. exist the form and reenter Ebusiness center
6. query  Name ' Computer Service and Consulting'
7. click Relationship tab > added row  relationship= Organization Customer > type= Organization > Name= Supplier Branch > save   >  exit form and reenter query customer and go to relationship tab select my record I just created go to date field change date from 8-May-2014 to 9-May-2014 hit save trigger pops up   test WHEN-VALIDATE-RECORD !   click ok it is saved
9. change start date back to 8-May-2014 hit save   notice no trigger


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