Transactions Workbench Issue: Incorrect Transaction Data In AR, ZX & XLA Tables After Customer Merge (Doc ID 1900586.1)

Last updated on FEBRUARY 01, 2017

Applies to:

Oracle Receivables - Version 12 and later
Information in this document applies to any platform.

Symptoms

Able to view transactions of a customer in transaction summary screen. But when the same is queried for those transactions from transaction workbench getting the 'no data found' error.

Found that after the customer merge, the transactions are not transferred correctly, except the RA_CUSTOMER_TRX_ALL table.
All the other tables have the old CUSTOMER_ID and site details stamped.

You are unable to query them from the front end.

After the customer merge, the BILL_TO_CUSTOMER_ID and SHIP_TO_CUSTOMER_ID = <the new value>, which is correct in the RA_CUSTOMER_TRX_ALL Table.

Whereas, the following are populated with the old CUSTOMER_ID only:

1. RA_CUSTOMER_TRX_LINES_ALL.SHIP_TO_CUSTOMER_ID
2. AR_PAYMENT_SCHEDULES_ALL.CUSTOMER_ID
3. AR_DISTRIBUTIONS_ALL.THIRD_PARTY_ID
4. ZX_LINES_DET_FACTORS.BILL_THIRD_PTY_ACCT_ID
ZX_LINES_DET_FACTORS.SHIP_THIRD_PTY_ACCT_ID
5. XLA_AE_LINES.PARTY_ID

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms