Transactions Workbench Issue: Incorrect Transaction Data In AR, ZX & XLA Tables After Customer Merge
(Doc ID 1900586.1)
Last updated on JULY 19, 2019
Applies to:Oracle Receivables - Version 12 and later
Information in this document applies to any platform.
Able to view transactions of a customer in transaction summary screen. But when the same is queried for those transactions from transaction workbench getting the 'no data found' error.
Found that after the customer merge, the transactions are not transferred correctly, except the RA_CUSTOMER_TRX_ALL table.
All the other tables have the old CUSTOMER_ID and site details stamped.
You are unable to query them from the front end.
After the customer merge, the BILL_TO_CUSTOMER_ID and SHIP_TO_CUSTOMER_ID = <the new value>, which is correct in the RA_CUSTOMER_TRX_ALL Table.
Whereas, the following are populated with the old CUSTOMER_ID only:
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