The Contract Update Approval Is Getting Stuck At Pending Approval Status. (Doc ID 1900593.1)

Last updated on JUNE 09, 2017

Applies to:

Oracle Lease and Finance Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Accounting Engine

The Oracle Workflow OKLLAAPP.wft is showing a user-defined error while approving the contract rebooking for extend term. The issue is noticed for some particular contracts only. The revised contract does not change from 'Pending Approval' status. Error message and screenshot is attached.

ERROR
-----------------------
Observed the following exception
===========================

Item Type = OKLLAAPP
Item Key =402600
User Key =

Error Name =1
Error Message = User - Defined Exception
Error stack =
OKL_KBK_APPROVALS_WF.update_approval_status(OKLLAAPP,402600,234476,RUN)

Activity Id =234476
Activity Label=KBK_APPROVAL_CONTROLLER:UPDATE_APPROVAL_STATUS
Result Code:#EXCEPTION
Notification ID


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Create a Contract

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create a Contract

Changes

 

Cause

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