For lines created from Charges, how to get credit card information to be authorized at sales order header level instead of line level?
Last updated on MARCH 08, 2017
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
Using a credit card on the Service Request form Contacts/Addresses tab and in the Charges lines (lines created directly in Charges and/or coming form Debrief), when the Charges line is submitted, the sales order gets created and the CC info is passed to the Sales Order header and the Sales Order line. However it is still authorized at the line level instead of the header.
How to get the authorization at header level instead of line level?
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