R12.2.3: Unable To Select GL Accounts From System Parameters (Doc ID 1901117.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Trade Management - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

Unable to select GL Account from system parameters. When clicking on the LOV, the value is returned, but when trying to select the hyperlinked value and save nothing is returned.  This happens for all of the accounts under the Accounting section:

The same issue is also encounted if you try to populate the Account details on the Budgets page.

This can be reproduced with the following steps:

(R) Trade Management User (N) Administration > Trade Management > Sys Parameter > GL Accounts LOV

or

(R) Trade Management User (N) Budget > Create > select GL Account LOV

User is able to select the GL Account segments from the LOV but it does not populate or save. If manually entered, when saving, the GL Account field on system parameter page is not updated or showing the accounts which the user selected.

Cause

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