FYI Notifications Are NOT Completing And Throwing Status = Pending System Administrator Action (Doc ID 1901231.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Internet Expenses - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Expense Miscellaneous

FYI notifications are NOT completing and throwing status = Pending System Administrator Action

The AME Request Approval Process that sends approval FYI notifications are NOT completing and more often than not times puts report in status = Pending System Administrator Action. For the AME Request Approval Process that sends the FYI notification, the activity = Complete Approval continues to cycle through with activity result = No even after the FYI notification is closed.

STEPS
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The issue can be reproduced at will with the following steps:
Scenario #1
1. Created and submitted ER281737 charged to direct project
2. APEXP WF launched two AME Request Approval Process
a. -1 – approval to Group Supervisor
b. -2 – FYI notification to Project Manager
3. Group Supervisor approved ER (-1) at 15:46 and AME Request Approval Process completed at 15:46
4. -2 FYI notification automatically closed at 15:41 but continued to cycle through the AME Complete Approval activity 16 times (approximately every 10 minutes) with activity result = No. On the 17th AME Complete Approval, the activity has an activity result = Yes. The process completed at 18:20.
Scenario #2
1. Created and submitted ER281741 charged to direct project
2. APEXP WF launched two AME Request Approval Process
a. -1 – approval to Group Supervisor
b. -2 – FYI notification to Project Manager
3. Group Supervisor did NOT respond to ER (-1)
4. -2 FYI notification automatically closed at 11:14 day 1. The AME Complete Approval activity completed with activity result = Yes at 11:25 day 1 and WF completed at 11:25 day 1
5. The AP Standard Expense Report process:
a. The activity = Find Approvers/Span Child Processes/Check Approval Complete completed at 11:14 day 1with activity result = No
b. The Inform System Administrator – No Approver notification was sent to sys admin at 11:25 day 1
6. The Report Status = Pending System Administrator Action
7. The AP Standard Expense Report process:
a. The activity = Find Approvers/Span Child Processes/Check Approval Complete completed at with activity result = No
b. The Inform System Administrator – No Approver notification was sent to sys admin, which appears to be sent from the -2 FYI notification given the timing
8. Respond to the Inform System Administrator – No Approver notification with Find Approver at 7:58 day 2, but Find Approvers/Span Child Process/Check Approval Complete has activity result = No Approver, so it sends a second Inform System Administrator – No Approver notif.
9. Group Supervisor approved ER (-1) at 8:01 day 2
10. The AME Complete Approval activity continues to cycle through with activity result = No 16 times. On the 17th time is ends at 10:35 day 2 with activity result = Yes
11. The AP Standard Expense Report process:
a. Respond to the Inform System Administrator – No Approver notification with Find Approver at 8:25 on day 2
b. The activity = Find Approver/Span Child Process/Check Approval Complete has activity result = Yes.
c. The process continues with the AP Approval Process


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot use FYI notification feature.

Cause

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