Confirm Receipt Process Does Not Send Notification For Some Invoice On Holds (Doc ID 1901515.1)

Last updated on APRIL 04, 2025

Applies to:

Symptoms

Confirm Receipt Process does not send notification for invoice on holds when quantity invoiced is more than order quantity even though receipted quantity
is less than order quantity.

The invoice is matched to PO and the invoice can be either or quantity or amount hold. Due to the nature of the business it is common to get invoices
more than the ordered quantity and these invoices go on hold. The Confirm receipt process should ideally send a notification for these orders so that
users can take necessary action.

Cause

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