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Getting NullPointerException In page When Trying To Open Customer Account Details (Doc ID 1901779.1)

Last updated on JULY 11, 2022

Applies to:

Oracle Payments - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, FC Core, Payments Module is Installed.

Getting error in when trying to open Customer Account details.



The issue can be reproduced at will with the following steps:
Go to Receivables Inquiry and Receivables Manager -> Customers -> Standard and search for an account.
When account results are displayed, click on account name/description link or details icon. This page displays the following error message:


You have encountered an unexpected error. Please contact the System Administrator for assistance.

Exception Details.
oracle.apps.fnd.framework.OAException: java.lang.NullPointerException at oracle.apps.fnd.framework.OAException.wrapperException( at oracle.apps.fnd.framework.OAException.wrapperException( at oracle.apps.fnd.framework.OAException.wrapperInvocationTargetException( at oracle.apps.fnd.framework.server.OAUtility.invokeMethod( at oracle.apps.fnd.framework.server.OAUtility.invokeMethod( at oracle.apps.fnd.framework.server.OAApplicationModuleImpl.invokeMethod( at
oracle.apps.iby.fundcapture.setup.components.webui.IbyPayerSetupCO.processRequest( at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest( at

Exception stack shows error is at:

at oracle.apps.iby.fundcapture.setup.components.server.IbyPayerSetupAMImpl.insertRow(
at oracle.apps.iby.fundcapture.setup.components.server.IbyPayerSetupAMImpl.init(
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(
at sun.reflect.DelegatingMethodAccessorImpl.invoke(
at java.lang.reflect.Method.invoke(
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(



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