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How to configure a Custom UWQ node for a Service Request Tasks to open the Service Request Form with the Task selected. (Doc ID 1902057.1)

Last updated on AUGUST 24, 2018

Applies to:

Oracle Universal Work Queue - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

 This note aims to explain the additional set-up needed on a Custom (Universal Work Queue)UWQ node to open the Service Request Form with the Task Selected.

 

Note: Without the additional Customization the Task will NOT be selected in the Service Request Form.

 

(R) Service

(N) UWQ

 

Select a Seeded Node, open a task, the task is displayed on the SR form:

 

 

(R) Service

(N) UWQ

 

Select the Custom Node

Open a Task with the Source Document Type of Service Request.

The Service Request Form will open, but the selected Task in the UWQ, will not be highlighted.

 

Solution

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