My Oracle Support Banner

How To Configure A Custom UWQ Node For A Service Request Tasks To Open The Service Request Form With The Task Selected. (Doc ID 1902057.1)

Last updated on APRIL 01, 2022

Applies to:

Oracle Universal Work Queue - Version 12.1.3 and later
Information in this document applies to any platform.


 This note aims to explain the additional set-up needed on a Custom (Universal Work Queue)UWQ node to open the Service Request Form with the Task Selected.


Note: Without the additional Customization the Task will NOT be selected in the Service Request Form.


(R) Service



Select a Seeded Node, open a task, the task is displayed on the SR form:



(R) Service



Select the Custom Node

Open a Task with the Source Document Type of Service Request.

The Service Request Form will open, but the selected Task in the UWQ, will not be highlighted.



To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.