Adjustments or Installments to Cancel a Zero Transaction and Receive Error - APP-AR-11526: arp_process_adjustment.insert_adjustment Exception: ORA-20001: APP-AR-96024

(Doc ID 1902629.1)

Last updated on AUGUST 03, 2017

Applies to:

Oracle Receivables - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.1 version, Transactions Related

Attempting to create an Adjustment or Installment to cancel a zero Transaction and receive the following error:

ERROR
-----------------------
APP-AR-11526: arp_process_adjustment.insert_adjustment exception: ORA-20001: APP-AR-96024: Account Generator is unable to derive information for one or more of the following accounts: COA: 50328; Orig CCID:; Sub CCID: 1079612.
Please contact your system administrator.


Steps to Reproduce:
Responsibility:  Receivables
Navigation:  Transactions > Transactions > Query Transaction
Go To:  Action > Adjustment or Action > Installments
Attempt to cancel a Zero Transaction (Amount is zero)

The issue is when using a zero adjustment.  It does not occur when using an amount higher than zero.

Cause

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