Login Error after Upgrade: The system has encountered an error when servicing the request. If the error persists, please contact the system administrator (Doc ID 1902795.1)

Last updated on AUGUST 08, 2016

Applies to:

Oracle Applications Technology Stack - Version 12.2.3 to 12.2.3 [Release 12.2]
Information in this document applies to any platform.

Symptoms

On Oracle Applications 12.2.3 version,
when attempting to login into Applications after upgrading from 11i to 12.2.3,
the following error occurs:

The system has encountered an error when servicing the request. If the error persists, please contact the system administrator.


The issue can be reproduced at will with the following steps:
1. Upgrade from 11i to 12.2.3.
2. Confirm that the upgrade was completed successfully.
3. Check whether that autoconfig and Application services were running properly.
4. Access the Applications Login Page.

The issue has the following business impact:
Due to this issue, users cannot access the Applications login page.

Cause

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