Unable to ship confirm, delivery detail has not been pick released (Doc ID 1903367.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Shipping Execution - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2 version, Interface Trip Stop

When attempting to ship confirm certain deliveries, either by using custom code which calls the Oracle API wsh_deliveries_pub.delivery_action or by ship confirming from the Shipping Transactions form,
the following error occurs.

ERROR
-----------------------
Warning: One or more lines on this delivery have not been pick released. These lines will be unassigned from this delivery if you continue

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to the shipping transactions form, and find the problematic delivery
2. Attempt to ship confirm this delivery
3. Above error results.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot ship confirm the delivery. This results in a delayed shipment and an unhappy customer.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms