Claims Settled In AR Cash Application As Chargeback Is Not Closed Automatically In Trade Management (Doc ID 1903469.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

Claims settled in AR Cash Application as chargeback is not closed in Trade Management Automatically

Through AR cash application a claim investigation was created and then chargeback was applied

The system is not closing the claims after applying chargeback , they are still available for settlement.

EXPECTED BEHAVIOR

Expect that as a Chargeback has been applied the claim is settled automatically

STEPS

1. Create Claim
2. Create Chargeback in AR and apply to claim
3. Claim is not closed in TM

Cause

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