Service Request Charges Report Has Number Display Issues (Doc ID 1903533.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

The Service Request Charges Report shows unexpected / incorrect characters for amounts, including "n" in the place of decimal points.

Steps:

(R) Service or Field Service Manager
(N) Service Requests > Create Service Request

 - Query SR
 - Go to Charges Tab
 - Run Charges report

=> Numbers show special characters in thousands and decimal separators.

Changes

 None.

Cause

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