Workflow Mailer Services Will Not Start Due to SSL Certificate Chaining Error (Doc ID 1903860.1)

Last updated on OCTOBER 17, 2016

Applies to:

Oracle Workflow - Version 12.1.3 to 12.2 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

The workflow mailer will not start up where the status is SYSTEM DEACTIVATED.   Running the workflow mailer diagnostic test from Note 748421.1 shows that the diag.txt output has the following error when connecting to the IMAP account:  

javax.mail.MessagingException: com.ibm.jsse2.util.j: PKIX path building failed:

java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not
build a valid CertPath.; internal cause is: 
java.security.cert.CertPathValidatorException: The certificate issu
ed by CN=Entrust.net Certification Authority (2048), OU=(c) 1999 Entrust.
net Limited, OU=www.entrust.net/CPS_2048 incorp. by ref. (limits liab.), O=E
ntrust.net is not trusted; internal cause is: 

java.security.cert.CertPathValidatorException: Certificate chaining error;

Changes

 The SSL certificate was recently modified and reloaded.   

Cause

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