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iSupport: Problem with the View Column For Attachments: HTML Tags are Displayed (Doc ID 1904056.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle iSupport - Version 12.2.3 to 12.2.3 [Release 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, iSupport, SR Attachments

When querying back an existing SR in iSupport, HTML tags like '<BR>'  are shown in the attachment's view link :

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) iSupport Primary User and create a new SR
2) Add attachment
3) Submit
4) Query back SR and see the 'View Attachment'


Cause

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