Transactions Workbench Issue: After Merge a Transaction, Sharing the Same Site of Another Operating Unit, Has Incorrect Operating Unit for the BILL_TO_CUSTOMER_ID, SHIP_TO_CUSTOMER_ID and SOLD_TO_CUSTOMER_ID
Last updated on JUNE 26, 2018
Applies to:Oracle Receivables - Version 12 and later
Information in this document applies to any platform.
An Account Merge was requested for a specific Operating Unit.
It has moved the BILL_TO_CUSTOMER_ID, on transactions belonging to another Operating Unit (the one that was sharing same site before the merge).
After the customer merge, the BILL_TO_CUSTOMER_ID, SHIP_TO_CUSTOMER_ID and SOLD_TO_CUSTOMER_ID, in the header level, are not updated to the new value.
They are still showing the old value only.
Whereas, the following are populated with the new value (the correct one):
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms