iSupport: Quick Find Drop Down Does Not Have Entry for 'Service Request Number'

(Doc ID 1904756.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle iSupport - Version 12.2.3 to 12.2.3 [Release 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Homepage

ACTUAL BEHAVIOR
---------------
iSupport Quick Find does not have Service Request Number

The LOV value "Service Request Number" is missing from the Quick Find section in iSupport after upgrading to R12.2.3.


EXPECTED BEHAVIOR
-----------------------
The LOV value "Service Request Number" should exist in the Quick Find section in iSupport after upgrading to R12.2.3

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to iSupport responsibility
2. On Home page, open the Quick Find drop down list
3. "Service Request Number" entry is missing from the LOV


Cause

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