Last updated on FEBRUARY 19, 2015
Applies to:Oracle Customer Support - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
After upgrading to Release 12.1.3, Customer Support Specialist responsibility is not accessible.
After applying the following patches (or their latest replacements):
. Patch 18634544:R12.CS.B - 12.1.3:BUG FIXES FOR CS:MAY'14 RUP
. Patch 17879767:R12.CSC.B - CSC:12.1.3:CONSOLIDATION BUG FOR DEC13
there are errors when coming from Depot Repair, and when trying to create a Service Request.
All users get the error.
[ 1 ] Coming from Depot Repair:
"You have encountered an unexpected error. Please contact the System Administrator for assistance."
"Customer Support Specialist is not a valid responsibility for the current user. Please contact your System Administrator."
[ 2 ] From Customer Support Specialist:
"Unable to find an object with the name - CategorySegmentVO".
This missing object error can be found when trying to open a Service Request from Email Center or Field Center as well.
Please refer to the Notes listed below for more details.
(R) Depot Repair
(N) Repair Orders
- Enabled the Service Request number as hyperlink.
- Click on that SR number
=> Error when opening the Customer Support Specialist page.
(R) Customer Support Specialist
(N) Agent Dashboard
- Try to save a Service Request
=> Error when trying to save.
What is Working:
Able to open the Agent Dashboard when using the 'Customer Support Specialist' responsibility.
Upgrade to Release 12.
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